-=> Kirk Spragg wrote to Dr. What <=-
KS> Loosing touch with your market/customers/people doesn't end well.
No, it doesn't. But as you said, this seems to be a pattern.
The company starts out as "what to our customers want?" and then over time as
the company gets bigger and bigger, their attitude slowly changes to "Here's
what we will tell our customers that they want." And then they get surprised
when their customers move to a competitor.
KS> It will be interesting to see how the CCP intervenes to "fix" this and what
KS> wider repercussions this intervention will have.
CCP intervention is the cause. The "fix" will only kick the can down the road
to create an even larger crash later (after the people in charge are gone).
... It's not hard to meet expenses, they're everywhere.
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