WHAT IF PEOPLE BOUGHT CARS LIKE THEY BUY COMPUTERS?
General Motors doesn't have a help line for people who don't know
how to drive, because people don't buy cars like they buy
computers, but imagine if they did....
HelpLine: "General Motors HelpLine, how can I help you?"
Customer: "I got in my car and closed the door and nothing happened!"
HelpLine: "Did you put the key in the ignition slot and turn it?"
Customer: "What's an ignition?"
HelpLine: "It's a starter motor that draws current from your battery
and turns over the engine."
Customer: "Ignition? Motor? Battery? Engine? How come I have to
know all these technical terms just to use my car?"
NEXT CALL:
HelpLine: "General Motors HelpLine, how can I help you?"
Customer: "My car ran fine for a week and now it won't go anywhere!"
HelpLine: "Is the gas tank empty?"
Customer: "Huh? How do I know?"
HelpLine: "There's a little gauge on the front panel with a needle
and markings from 'E' to 'F'. Where is the needle pointing?"
Customer: "It's pointing to 'E'. What does that mean?"
HelpLine: "It means you have to visit a gasoline vendor and purchase
some more gasoline. You can install it yourself or pay the vendor to
install it for you."
Customer: "What? I paid $12,000 for this car! Now you tell me that I
have to keep buying more components? I want a car that comes with
everything built in!"
NEXT CALL:
HelpLine: "General Motors HelpLine, how can I help you?"
Customer: "Your cars are awful!"
HelpLine: "What's wrong?"
Customer: "It crashed, that's what wrong!"
HelpLine: "What were you doing?"
Customer: "I wanted to run faster, so I pushed the accelerator pedal
all the way to the floor. It worked for a while and then it crashed
and it won't start now!
HelpLine: "It's your responsibility if you misuse the product. What
do you expect us to do about it?"
Customer: "I want you to send me one of the latest version that
doesn't crash any more!"
NEXT CALL:
HelpLine: "General Motors HelpLine, how can I help you?"
Customer: "Hi, I just bought my first car, and I chose your car because
it has automatic transmission, cruise control, power steering, power
brakes, and power door locks."
HelpLine: "Thanks for buying our car. How can I help you?"
Customer: "How do I work it?"
HelpLine: "Do you know how to drive?"
Customer: "Do I know how to what?"
HelpLine: "Do you know how to drive?"
Customer: "I'm not a technical person. I just want to go places in my
car!"
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